| Smart IT Maintenance & Support Agreements |
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| This 100% SAAS (Software as a Service) virtual IT Support Agent will automatically clean your computer, remove temp files, defrag the hard disk, runs schedules, run patches and updates and then restarts your computer... all done while you are asleep. |
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| Imagine that you never have to run a disk clean, wait hours for the defrag to complete or sit and wait for the Windows updates to finish ever again. |
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| This fully autonomous ‘cloud based’ IT support application provides the support that is lacking in most businesses and will help free up your in-house IT staff to do what they do best, plan for the growth of the business. With most IT staff costing you around $50 dollars per hour, it is easy to see that their time would be worth more planning for the future rather than patching computers. |
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| So let the Smart IT Agent do it for you. |
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| The Smart IT Agent will provide the level of support that is required in the most basic of IT support roles, but ironically often takes up the most time. We estimate that at least 1 hour per month per computer is needed to make sure it is kept up-to-date and clean of unwanted files. So imagine the time you can save if that was all completed automatically for you? Our advanced 24/7 automated monitoring software alerts us of the issues you could face, and in many cases we can resolve these issues before you even notice them. |
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| So if you have ongoing IT requirements but don’t want the additional IT staff overhead, allow us to help you. Smart IT Agent is available in several packages for workstations and servers, and according to your needs and budget, on a minimum of a 12 month agreement. The cost is sufficiently less than hiring full-time IT staff. |
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| Within 5 minutes of you signing up with Smart IT, the Smart IT Agent will be installed running. The program is tailored to your needs. We start to deploy the agent onto your network, and before we even leave your business the Smart IT Agent will be monitoring your network. It is that simple. |
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| Some basic features of the Smart IT Agent are: |
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- Realtime monitoring of your network system 24/7
- Pre-planned hardware maintenance put in place within minutes
- Scheduled workstation updates performed while you are asleep
- Remote access to workstations and servers for maintenance needs
- Scheduled Disc Cleaner and Defrags
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| Smart IT Agent leaves a very tiny footprint on the computer or server with no impact on memory usage. So even while you are working on your workstation, the software is running quietly in the background. The Agent can be designed and planned to send back to Smart IT a maintenance alert in the event of an issue arising on the network, allowing Smart IT to respond to the maintenance required. Acts as a highly desirable preventative maintenance tool, saving your business in the long run on break-fix scenario fees. |
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| Some advanced features of the Smart IT Agent are: |
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- Online Backup Schedules
- IT Job Ticketing system for all your more detailed support requests
- Scheduled network updates and patches
- Maintenance and Inventory Reporting
- DNS & IP Configuration Script Management
- Inventory Reporting
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| In addition to using our IT Agent software tool, we provide the maintenance and help desk support for other issues that occur from time to time. We take care of your systems under our Support & Maintenance Agreements, at rates that are significantly lower than those offered to Customers who are not on an Agreement. Also, Customers who are on an Agreement have priority over those Customers on an ad-hoc basis for support needs and response times. |
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| For a set fee, our technicians, engineers and consultants can help you to lower costs, reduce downtime, enhance levels of service and efficiency, gain optimum control and accountability, budget for a set IT expenditure, provide monthly reports on the state of your IT systems and give you ongoing advice and recommendations. |
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| The smartest and most effective way to reduce your IT expenses is to increase the regularity of your network maintenance - preventative maintenance is the key. |
| “Take a Smart Approach to IT Support… Today” |
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